Privacy Policy

1 About WSSS

WSSS is a Nigerian-registered international education advisory company with offices in Abuja, Lagos, and Port Harcourt. We help students gain admission to universities in the UK, USA, Canada, Australia, Ireland, New Zealand, Malta, Spain, Netherlands, Hungary, France, Greece, Italy, UAE, and more. Our services include personalised counselling, admissions support, visa guidance, and student accommodation assistance.

• Email: contact@wellspringschoolsupport.com
• Phone: 09090690258 | 07034870085 | 08145444009
• Abuja: 26 Algiers Street, Wuse Zone 5, Abuja
• Lagos: 25B Somide Odujinrin Ave, Street 105102, Lagos
• Port Harcourt: Regus Building, Old Michelin Compound, 129–132 Trans Amadi Industrial Layout

2 Information We Collect

2.1 Information You Provide Directly

• Full name, date of birth, and contact details (phone, email)
• Current academic qualifications and transcripts
• Intended level of study, course of interest, and preferred study destinations
• Preferred start month and year; study budget and funding source
• Passport data page and identification documents
• Visa application information and supporting documentation

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

• Data from partner institutions involved in your application
• Information from accommodation providers coordinating student housing

3 How We Use Your Information

Service Delivery

• Processing your consultation request and assessing programme eligibility
• Submitting applications to partner institutions on your behalf
• Assisting with visa application processes and required documentation
• Coordinating accommodation in your destination country

Business Operations

• Maintaining accurate records of your engagement with WSSS
• Managing billing, contracts, and service agreements
• Improving our services and website experience

Marketing (with your consent)

• Sending newsletters, updates on offers, and new study destinations
• Sharing information about events and community activities
• You may opt out of marketing communications at any time by contacting us

4 Legal Basis for Processing

WSSS processes personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA) on the following lawful bases:

• Contract: Processing is necessary to deliver the services you have requested.
• Consent: Where you have expressly given consent, such as for marketing communications.
• Legitimate Interests: Where necessary for WSSS's legitimate business interests, without overriding your rights.
• Legal Obligation: Where we are required to process data to comply with applicable law.

5 Sharing Your Information

We may share your information only in these limited circumstances:

• With your consent: Institutions and agents you have authorised us to contact on your behalf
• Service providers: Accommodation providers and technology vendors who assist our operations (under data processing agreements)
• Visa authorities: Embassies and immigration authorities as required for your application
• Legal requirements: Where required by Nigerian law or by order of a court or regulatory authority

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

6 International Data Transfers

As an international education agency, your personal data may be transferred to and processed in other countries, including the UK, Canada, Australia, Ireland, USA, and other study destinations. These transfers occur solely to facilitate your application or accommodation process.

We take appropriate steps to ensure all international transfers are subject to adequate safeguards, including contractual obligations on receiving institutions to handle your data with equivalent care.

7 Data Retention

We retain personal data only for as long as necessary. Our retention periods are:

• Enquiry and consultation data: Up to 2 years after last interaction
• Active client records: Duration of service plus up to 5 years after completion
• Enrolled student records: Up to 7 years for compliance and reference purposes
• Anonymised/aggregated data: May be retained indefinitely for statistical analysis

After the applicable retention period, personal data will be securely deleted or anonymised.

8 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Google Tag Manager: GTM-MVWPDFDC)
• Marketing Cookies: Track the effectiveness of our advertising (Facebook Pixel: 1426151278396560; LinkedIn Insight: 8537721)

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9 Your Rights

Under the Nigeria Data Protection Act 2023 (NDPA), you have the following rights:

To exercise any right, email contact@wellspringschoolsupport.com. We will respond within 30 days.

10 Data Security

WSSS implements appropriate technical and organisational measures to protect your personal data, including:

• Secure storage of physical and digital records
• Access controls limiting data access to authorised staff only
• Regular staff training on data protection and confidentiality
• Use of secure, encrypted communication channels where possible

While we take all reasonable precautions, no method of internet data transmission is entirely secure. If you suspect any unauthorised access to your data, please contact us immediately.

11 Children's Privacy

Our services are primarily directed at prospective university and college students. Where we provide services to individuals under the age of 18, we require the involvement and consent of a parent or legal guardian. We do not knowingly collect personal data from children under 13 without verifiable parental consent.

12 Third-Party Links

Our website may contain links to third-party websites including partner institutions, accommodation providers, and social media platforms (Instagram, Facebook, LinkedIn, X/Twitter). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this document.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14 Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please get in touch:

If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).